Infrastructure Managed Services
Today, in this IT-driven world, IT Up-time = Business Up-time
This clearly indicates the significance of an IT Infrastructure’s wellbeing for a business today. Soffit offers an extended infrastructure management service that goes beyond the usual device and system administration. We take complete ownership of your IT infrastructure, making it run smooth as well as providing value-added services including security and compliance. So, while we take care of your systems and software on one side with regular checks, updates, and patch management, on the other side we are maintaining the documentation of the IT systems and proactively preserving the integrity of your IT infrastructure.
Our wide range of domain expertise and absolute compliance to the best practices will help your IT function in an optimized manner. This in fact makes us a fitting technology partner to your business, guiding towards enhancing it with the best possible results.
Soffit follows the ITIL service delivery framework to ensure the processes and practices. What we follow is industry standard.
Cloud Computing Infrastructure - AWS, Azure, Google, etc.
On-Prem/ Remote Data Centre Management
Network Infrastructure Management - WAN, Switching Routing
Security Infrastructure Management - Firewall, Antivirus, DLP
Application Infrastructure Management - Office 365, Microsoft AD, Open-Source Applications
End User Device Management - LAN, Desktops, Laptops
Apt Team
- Assured technical resource availability
- Recourse to the additional resource requirement
- Apt resources vis-a-vis to technology requirements
- Seasoned experts support for critical situations
Standards & Compliances
- Process oriented work methodology
- Proactive approach- monitoring, fine-tuning, updating, etc.
- Maintaining documentation, policies, and procedures.
Business Uptime
- Maintain ownership with assured redundancy
- SLA driven service
- Quick response and incident tracking through Helpdesk and RIM
- High attrition rate,
Return of Investment
- Customized and flexible options suited to each business
- Combination of shared and dedicated resources
- Monthly, quarterly, and yearly payment options
- Liberal contract sign in and exit terms
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Testimonials
Clients
FAQ’s
- IT systems come with manufacturer warranties, so what’s the relevance of managed service?
Warranties do take care of the products by themselves. Organisations can minimise the risks of individual products through adequate warranties. However, an information system is the amalgamation of various technology products that need to be managed by following adequate processes and with knowledgeable technical resources while focusing on availability, performance, and security. The right managed service provider will perform the following services for adequate maintenance of the information system
- Integration – Configuration/reconfiguration, fine-tuning
- Break fix – Troubleshoot issues affecting uptime
- Administration – Manage user requests, optimise usage
- Updates – Updating hardware/software with appropriate patches
- Management – Track users’ request, documentation, policy enforcement
- Vendor management – Managing various vendors for product procurement, warranty service tracking
- How SMEs are benefitted by using an IMS (IT Managed Service)
The onus of maintaining knowledge, exposure, and skill required to manage the IT system demands a considerable amount of management bandwidth, dedicated resources, energy, and money. IT system management would require a Strategy, Management, and execution team.
However, at the same time, there may not be enough work for such an elaborate team in an SME environment. Further hiring and maintaining such an exhaustive team would also mean a substantial investment that may not be justified. In this scenario, the support of a Managed Service Provider (MSP), who offers acquired expertise and skill, with customised delivery options will be a wise choice in terms of the expected performance of the IT System. Entrusting support services to an MSP also addresses concerns of attritions and continued availability of adequate skills set.
- What are the risks involved in outsourcing IT support management to an MSP?
Business information and organisation data face security risks from various factors both from internal and external environments. Whether the IT services are managed by their own personnel or outsourced, it depends on the security risks mitigation awareness and professionalism of those who are having the ownership. Security risks also could be a result of organisation strategy, policies to the employees, and their usage practices.
Soffit, with its managed services, designed with due consideration of such security concerns, helps take care of threats internally from employees, guests as well as from external parties like vendors, Service Providers, and business partners. Soffit assists to devise strategies and policies along with the implementation of security measures apt and suitable to the business establishments.
- Is it cost effective to avail of an MSP service for IMS?
The cost of services depends on the expected level of operations, implemented technology, business requirements that call for use of multiple skills and knowledge.
IT support cost is a mix of the following direct costs:
- End user device management
- Critical IT systems (applications, servers, storage, network & security)
- Process management personnel and tools
- Strategy
- Optimized usage of the same is essential to balance the costs involved. Soffit believes in customized options that envisage optimized resource usage. By availing of an MSP service SMEs can also save the following indirect costs: HR/Recruitment
- Training & certifications
- Monitoring and managing the team
- Attrition
- Quick scaling and downgrading of business operation
- Up keep of employees
Clients have absolute flexibility in picking and choosing what they want and have total responsibility and accountability for the services being used.
- How Soffit Services can align with the present service model?
Soffit believes in creating an eco-system to deliver excellent service to the client by aligning its support team with the client’s IT team, application teams, suppliers & vendors.
Soffit would undertake the responsibility to plan and design service delivery model along with the other stakeholders as given in the following models:
- Model 1: Total responsibility of IT service management- Soffit assess the required effort and technical knowhow to meet the client’s expectation and build the team along with the required management process.
- Model 2: Shared responsibility of IT service management (Hybrid Model) – In this model we share certain responsibilities with the client’s existing IT team and work harmoniously to meet organization goals
- Model 3: Limited responsibility of specific technology areas- This model ensures the organizations IT team to fill the technical or process management gaps that they may find difficulty in handling.
We have a firm belief that one size does not fit all; hence we have created the above options which could fit into specific needs and budgets of different organizations.
